| Name | Description | Type | Additional information |
|---|---|---|---|
| external_id | string |
None. |
|
| entity_external_id | string |
None. |
|
| entity_type | string |
None. |
|
| reporter_external_id | string |
None. |
|
| assignee_external_id | string |
None. |
|
| summary | string |
None. |
|
| description | string |
None. |
|
| issue_type |
fire_alarm_issue, water_drain_pipes_issue, keys_lock_intercom_issue, surfaces_issue, electricity_issue, heating_ventilation_issue, moisture_mold_issue, inventory_furniture_issue, toilet_issue, shower_bath_issue, sink_issue, washing_machine_issue, dishwasher_issue, oven_cooker_issue, kitchen_fan_issue, refrigerator_freezer_issue, kitchen_sink_issue, tv_internet_issue, sprinkling_system_issue, garage_parking_issue, elevators_issue, mail_box_nameplate_issue, hallway_stairs_issue, laundry_room_issue, storage_room_issue, garbage_room_issue, bike_storage_issue, outdoor_smell_issue, waste_issue, facade_issue, green_areas_issue, playground_issue, snow_removal_issue, container_garbage_issue, other |
string |
None. |
| issue_subtype |
power_off, socket_damage, blown_fuse, broken_light, temperature_too_high_low, thermostat_failure, poor_indoor_climate, damaged_water_tap, clogged_drains, water_leakage, water_supply_failure, damaged_floors, damaged_ceiling, shattered_window, general_damage_to_window, broken_doors, need_paint, moisture_issues, mold_issues, broken_mirror, damaged_cabinets, damaged_countertop, damaged_cabinet_hinges, damaged_wardrobe_hat_rack, clogged_toilet, running_toilet, damaged_toilet, damaged_shower_head_or_hose, damaged_shower_cabin, damaged_shower_tap, damaged_bathtub, damaged_bathtub_tap, damaged_sink, water_supply_issue, power_supply_issue, broken_oven, oven_guard_issue, broken_cooktop, cracked_cooktop, damaged_kitchen_fan, lost_or_missing_key, broken_key, broken_lock, broken_door_bell_intercom, battery_failure, broken_alarm_clock, fire_alarm_system_defect, damaged_tv, internet_connection_issue, internet_subscription_issue, tv_signal_issue, garage_door_failure, elevator_not_opening, incorrect_mail_box_labelling, broken_mail_box, mail_box_key_issue, incorrect_nameplate_labelling, not_cleaned, washing_machine_failure, dryer_failure, coin_operated_system_failure, booking_system_failure, want_access_to_storage_room, cannot_access, none, other |
string |
None. |
| issue_location |
outdoor_area, common_area, apartment |
string |
None. |
| room_with_issue |
bathroom, kitchen, living_room, bedroom, hall, balcony, none |
string |
None. |
| priority |
lowest, low, medium, high, highest |
string |
None. |
| ticket_type |
complaint, service_request |
string |
None. |
| country_uuid | string |
None. |
|
| department |
back_office, customer_service, operation, moving_service, tenant_improvement, rental_service |
string |
None. |
| due_date | string |
None. |
|
| complaint_type | Collection of string |
None. |
|
| visibility |
public, private, internal |
string |
None. |
| status |
open, in_progress, done |
string |
None. |
| tags | Collection of Tag |
None. |
|
| props | Collection of Prop |
None. |